FAQs

Click on a FAQ below to read. If you have a question which is not in this section, please contact us.

Why should I use Complete Playgrounds when there are cheaper alternatives?

Complete Playgrounds only installs synthetic grass that is manufactured in Australia. The grass we use undergoes rigorous testing by the manufacturer to ensure compliance with international safety and environmental standards. Products are non-carcinogenic and free of lead and heavy metals as well as being designed to with stand the Australian climate. Our products are very “natural” looking and blend well into the natural landscape.

Which product is right for me?

This will depend on a number of factors including the type/surface of area, what it will be used for, personal preference, aesthetic aspects, budget and legal or compliance requirements.
Please contact us for more information and to discuss which product may be best suited to your needs.

What is Soft Fall and how does it work?

Soft fall is an impact absorbing layer that is laid beneath the finished surface of your area. The Thickness and level of your impact absorbing layer will determine the critical fall height and thus the height of play equipment.

Soft fall surfaces may be installed using Synthetic Grass or Wet Pour Rubber. Where there is no play equipment the area can be covered with just a “Wear Layer” where there are no soft fall pads used and just a layer of Synthetic Grass or Wet Pour Rubber.

Do I need Soft Fall?

Soft fall surfacing is required to meet Australian Standards for playground safety. The level and type of soft fall you require will be determined by the play equipment you choose for your area.

Soft fall/Safety Surfacing need only be installed to the required Safe Zone area of the play equipment, the remaining play area may consist of a wear layer. This kind of installation reduces the cost of your surfacing.

What is Critical Fall Height?

The Australian Standard AS/NZS 4422:1996 specifies testing requirements that will determine the Critical Fall Height for playground safety equipment. This height is determined by dropping an instrument from various heights onto surfaces and measuring the point where one of the two safety criteria are exceeded. The two criteria are the Head Injury Criterion exceeding 1000 and the maximum acceleration due to impact exceeding 200g.
 
Different thicknesses and types of soft fall determine the critical fall height and thus the height the playground equipment can be.

Has it been tested to meet standards?

Complete Playgrounds has had independent testing carried out to ensure our installations meet the current standards set out in AS/NZS 4422:1996 – Playground Surfacing – Specifications, requirements and test methods. Results of these tests are available by request. Drop test are not carried out on each installation however we are able to arrange for this testing as a separate service.

Complete Playgrounds Project Managers have completed training in Playground Safety and Inspection conducted by Kidsafe Child Accident Prevention Foundation of Australia. Complete Playgrounds adhere to and exceed all standards and recommendations set out by the Foundation and relevant governing bodies in regards to playground surfacing.

Synthetic Grass - what it is?

Synthetic or artificial turf / grass is a polyethylene or polypropylene fibre (plastic) woven into a rubber latex backing. It comes in various heights, densities and colours.

How long does Synthetic Grass last?

All synthetic grass products installed by Complete Playgrounds come with a 7 year manufacturers warranty. However products will last between 5 and 15 years depending on the product used, the amount and type of traffic and its exposure to the elements.

Is Synthetic Grass fireproof?

It will melt rather that ignite, however with sand infill only the tips of the fibres will be affected with the sand extinguishing the flame.

Does Synthetic Grass fade?

Our products are tested to Australian conditions and are all UV treated. This makes them more durable and able to withstand the Australian climate compared to other less quality synthetic grass products.

Does Synthetic Grass need maintenance?

One of the many advantages of Synthetic grass is that it is a low maintenance product. However it is recommended to do some general house keeping such as sweeping off foreign objects such as leaves, dirt and sticks. As well as washing off spills.

What is Wet Pour Rubber?

Wet Pour Rubber is a porous, durable, poured-in-place surface, developed for various applications to give maximum safety. Wet Pour Rubber consists of rubber granules or shred bound with a polyurethane resin to form a continuous, seamless surface. Wet pour rubber can be easily installed around difficult areas such as existing playground equipment, tree roots and pathways. The product does not need a flat surface for installation as it may follow the natural gradient of the land.

There is a recycled pre-coloured product as well as a number of manufactured products. See our Wet Pour Rubber page for more information.

How long does Wet Pour Rubber last?

A Rubber Wetpour surface will last 10-15+ years if installed and maintained correctly.

Does Wet Pour Rubber drain?

Water tends to drain off the surface to the falls and soft fall layer underneath will not become "water-logged". The wear layer is porous, however most drainage occurs due to the falls of the surface.

Is Wet Pour Rubber safe?

Yes wet pour rubber is safe for human and pets.

What Wet Pour Rubber colours are available?

There are large ranges of colours available. Please refer to our colour charts or contact us if you would like some samples or further options.

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